1. INTRODUCTION

SkilledRoom ("Platform," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform, including our website, mobile application, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Registration Information:

• Email address and phone number
• Full name and date of birth
• Residential address and service location
• User type (Service Seeker or Service Provider)
• Profile pictures and identification documents

Provider-Specific Information:

• Professional skills and certifications
• Years of experience and service areas
• Bank account details for payment processing
• Government-issued identification
• Business registration documents (if applicable)
• Insurance information and portfolio photos

Communication Information:

• Messages sent through in-app chat
• Phone call logs (using masked/virtual numbers)
• Support tickets and correspondence

Transaction Information:

• Job requests and booking details
• Payment information and transaction history
• Dispute records
• Reviews and ratings provided

2.2 Information Collected Automatically

• Device information (device type, operating system, unique identifiers)
• Log data (IP address, browser type, pages visited, time and date stamps)
• Location data (GPS coordinates when you enable location services)
• Usage data (features accessed, interactions, session duration)
• Cookies and similar tracking technologies
• Device sensors (camera, microphone permissions for in-app calls)

2.3 Information from Third Parties

• Verification partners (background check services)
• Payment processors
• Analytics providers
• Other users (through reviews, ratings, and reports)

3. HOW WE USE YOUR INFORMATION

4. DATA SHARING AND DISCLOSURE

4.1 Information Shared Between Users

4.2 Third-Party Service Providers

We share information with:

• Payment processors - to process transactions and manage payments
• Verification services - to verify provider credentials and backgrounds
• Communication providers - for in-app messaging and call services
• Analytics platforms - for usage analysis and improvement
• Customer support tools - to manage inquiries and support
• Cloud service providers - for data storage and security

All third parties are contractually obligated to maintain data confidentiality and security.

4.3 Legal and Safety Disclosures

We may disclose your information:

• If required by law or legal process
• To protect our rights, privacy, safety, or property
• To prevent fraud or illegal activity
• With your explicit consent
• In case of a merger, acquisition, or sale of assets

5. DATA RETENTION

Users may request data deletion subject to legal and compliance requirements.

6. DATA SECURITY

6.1 Security Measures

We implement appropriate technical and organizational measures:

6.2 Limitations

7. YOUR RIGHTS AND CHOICES

8. CHILDREN'S PRIVACY

9. INTERNATIONAL DATA TRANSFERS

SkilledRoom operates primarily in Nigeria. If you access our Service from outside Nigeria, your information may be transferred to and processed in Nigeria, which may have different data protection laws. By using our Service, you consent to such transfers.

10. THIRD-PARTY LINKS

11. CALIFORNIA AND SIMILAR PRIVACY RIGHTS

If applicable in your jurisdiction, you may have rights to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Request deletion of personal information
• Opt-out of sale or sharing of information
• Non-discrimination for exercising privacy rights

Contact us to exercise these rights.

12. UPDATES TO THIS PRIVACY POLICY

13. CONTACT US

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